Higher Ed Admin Handbook

Quick Links

Review the role-based quick reference matrix for Higher Education to learn what Account Admin, Instructor, and Student each see.
For a quick walk through, review the video guide called How to Navigate InStage as an Admin.

Accessing the Platform:
- Refer to Getting Started: Sign In Or Create Account for detailed steps for creating a new account or signing with an existing account.
View and Manager Users:
- Refer to How Higher Ed Admins Can View and Manage Users with functionality to add, invite, modify users, and create and modify groups.
Configure your organization's settings, branding and preferences in the Admin Settings.
- Refer to How Higher Ed Admins Can Configure Organization Admin Settings.
Access the audit log to view all actions and changes within your organization.

Keep user information up-to-date.
- Add / Edit Users
- Send Invite Emails
- Confirm role-specific permissions (Admin, Instructor, and Student).
- Archive inactive users (instructors and students).
Note: All roles can update their personal information and language preferences.

Track activities and user engagement.
- Refer to How Admins Can View and Manage Users and How Admins Can View and Filter Activity Log.
Refresh on the role-based quick reference matrix to learn what Admin, Instructors, and Students each see.

Use Live Chat in the platform for immediate help.
Email [email protected] for escalations.
Reference common issues (login errors, missing modules, language problems).
- Refer to Frequently Asked Questions.

We're here to help if you need onboarding or extra support, have new joiners, or have a scheduled team meeting you would like InStage to be part of.