A. Overview of the Express Phone Interview
The Express Phone Interview streamlines mock interview practice by allowing staff to set up interviews and send a text message directly to the client. The client receives an AI‑powered phone screening that simulates real interview dynamics.
Staff can customize the interviewer’s “attitude” (friendly, neutral, tough, supportive) to replicate different real‑world scenarios. This feature reduces technical barriers and increases job seekers' accessibility.
B. Example in Practice
A client without regular computer access is preparing to apply for a retail role. Staff set up an Express Phone Interview, selecting a “supportive” interviewer attitude.
The client receives a text message to join the phone interview, responds, and completes the session. Shortly thereafter, the client receives immediate feedback on their interview performance. Staff review the interview report, noting improved confidence and identifying areas for further coaching.
C. Commonly Asked Questions
If a client receives multiple text invitations, the most recent interview link will overwrite previous ones.
When the client replies READY, the system launches the latest scheduled interview.
When the client replies POST, the system will share the job posting that the staff member has set up for them.
Express Phone Interview assignments are linked to the staff member who created them. To view all phone interview assignments, follow the same steps to access the Express Interview creator. From there, you can open the Express Interview Summary section, which displays the clients who have received a phone call and their progress.
D. Step-by step Instructions To Create an Express Phone Interview for your Client
1. Start from Home
Action: Log in to your InStage account (InStage Login).
2. Video Instruction
Watch the video walkthrough.
3. Screenshot-Based Instruction
Download the screenshot guide for detailed steps.