If you are seeing a white screen, here are some troubleshooting methods as we look into resolving this issue.
Quick Steps
Download & Install Google Chrome
Open Chrome and navigate to InStage
Run Simulation
Currently, InStage fully supports Google Chrome and Safari web browsers. If you are using another browser, it is highly recommended that you try one of the browsers listed above.
Windows:
1. Download Google Chrome. To do this, navigate to the google chrome download page then click on download.
2. Open Chrome. Navigate to the Instage website: instage.io
Mac:
1. Open Safari. Navigate to the Instage website: instage.io
2. Google Chrome On Mac. You can also use chrome if you are on a mac.
In general, these are the supported browsers.
Google Chrome
Safari
Microsoft Edge
Recommended: Keep browsers updated to the latest version for optimal performance and security.
Examples of unsupported browsers.
Firefox
Opera
You may find that one browser does not work for you. If this is the case, please try on a different browser from the list of supported browsers above.
Additional Considerations:
1. WebGL Support:
Required: Ensure the browser supports WebGL. Users can check their browser’s WebGL compatibility here.
2. Network Requirements:
Minimum: Stable internet connection with at least 5 Mbps download speed
Recommended: High-speed internet connection with at least 15 Mbps download speed for seamless performance
Browser Extensions:
Disable unnecessary browser extensions that might interfere with WebGL performance.
3. Device Compatibility:
Desktops/Laptops: Ensure the above hardware and software requirements are met.
Mobile Devices/Tablets: Mobile devices are not our recommended option as the UI was not designed for mobile use. However, if your computer does not meet the requirements, most modern devices running iOS or Android with good performance specifications should work. Ensure the browser on the mobile device supports WebGL.
4. Screen Resolution:
Minimum: 1280 x 720
Recommended: 1920 x 1080 or higher for better visual quality
5. Audio:
Ensure the device has functional speakers or headphones so that you can hear the avatar.
Ensure you have a working microphone connected to your device for the speech synthesis features to work effectively.
To check if your devices are properly set up, check out this help doc.
6. Graphics/Hardware Acceleration:
Enable graphics acceleration from your browser settings if the simulation is lagging. Check out this help doc for more information.