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How Admins Can View and Manage Users

Admins can view all users in the organization, add new accounts, assign roles and groups, and track activity.

Updated today

1. Viewing Users

  1. From the left sidebar, select View Users.

  2. The Users Table will display all accounts with columns for:

    • Name

    • Role (Admin, Staff, Client)

    • Status (Activated, Provisioned, etc.)

    • Group assignment

    • Assigned staff

    • Last visit

    • Date created

    • Actions menu

  3. Use the filters at the top (Role, Status, Group, Staff) or the search bar to quickly locate specific users.


2. Adding a New User

  1. Click Add User at the top of the Users Table.

  2. In the Add Users window:

    • Enter one or more email addresses (comma, space, or Enter separates entries).

    • Select a role from the dropdown (e.g., Client, Staff, Admin).

    • Optionally upload a CSV/TXT file for bulk invites.

    • Ensure Send invite email is toggled on.

  3. Click Invite to send account invitations.


3. Managing Groups

  1. Click Add Groups to open the Manage Groups window.

  2. Create a new group by entering a name and selecting + Add group.

  3. Use the pencil icon to rename existing groups or the trash icon to delete them.

  4. Assign users to groups via the Actions menu in the Users Table.


4. Editing or Assigning Users

  1. In the Users Table, locate the user and click the Actions menu (three dots).

  2. Options include:

    • View Activities – see detailed session history.

    • Edit – update profile details or role.

    • Assign staff/group – link the user to a staff member or group.

    • Archive – deactivate the staff or client account.


5. Exporting User Data

  • Click Export CSV to download the full Users Table for reporting or record‑keeping.

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