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Overview: How Voice-AI Reflections Work
Express Interview streamlines mock interview practice by allowing staff to set up interviews and send a text message directly to the client. The client receives an AI‑powered phone screening that simulates real interview dynamics. Staff can customize the interviewer’s “attitude” (friendly, neutral, tough, supportive) to replicate different real‑world scenarios. This feature reduces technical barriers and increases job seekers' accessibility.
Key Features
Phone‑Based Access: Clients participate in interviews via mobile phone, eliminating the need for computer access.
Customizable Interviewer Attitudes: Staff select from friendly, neutral, tough, or supportive tones to simulate varied interview experiences.
Staff Dashboard: Employment specialists manage interviews, monitor client progress, and access feedback reports.
Barrier Reduction: Designed to increase access to clients with limited technology resources.
Conversation Flow
Setup Stage: Staff enter client details (name, phone number, job title, optional description) and select the interviewer's attitude.
Express Interview Session: Client receives a text message link and completes the AI‑powered phone interview.
Feedback Delivery: Staff access structured reports summarizing client performance, strengths, and areas requiring improvement.
Feedback & Analytics
Performance Snapshot: Summarizes client confidence, clarity, and professionalism during the phone interview.
Response Quality Analysis: Highlights strong answers and areas that call for refinement.
Progress Tracking: Allows staff to monitor client improvement across multiple Express Interviews.
Accessibility Metrics: Tracks the use of phone‑based interviews to measure the effect on reducing barriers.
Example in Practice
A client without regular computer access is preparing to apply for a retail role. Staff set up an Express Phone Interview, selecting a “supportive” interviewer attitude. The client receives a text message to be part of a phone interview, responds and completes the phone interview. Shortly thereafter, the client receives immediate feedback on their interview for the retail role. Staff review the interview report, noting improved confidence and spotting areas for further coaching.